Terms of service

Last updated: 16/06/2026

These Terms & Conditions apply to the use of our website and the purchase of products from Serene. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

Serene is a fragrance and lifestyle brand based in the United Kingdom.

For any questions, please contact us at:

Email: hello@serenebysophie.com

2. Eligibility

You must be at least 18 years old to place an order on our website. By ordering, you confirm that all information provided is accurate and complete.

3. Products & Descriptions

We take care to describe our products as accurately as possible. However, slight variations may occur due to formulation updates, batch differences, or screen display settings.

All products are intended for external use only.

4. Orders & Acceptance

  • All orders are subject to availability and acceptance.
  • Once your order is placed, you will receive an order confirmation email.
  • We reserve the right to refuse or cancel orders at our discretion, including in cases of pricing errors or suspected misuse.

5. Pricing & Payment

  • All prices are shown in GBP (£) and include VAT unless otherwise stated.
  • We reserve the right to change prices at any time.
  • Payment must be made in full at the time of purchase via our approved payment providers.

6. Shipping & Delivery

  • Delivery times are estimates and not guaranteed.
  • We are not responsible for delays caused by couriers, customs, or events outside our control.
  • Risk of loss passes to you upon delivery.

Full delivery details are outlined in our Shipping Policy.

7. Returns & Refunds

Due to the nature of fragrance products:

  • Opened or used items cannot be returned unless faulty.
  • Faulty or damaged items must be reported within a reasonable timeframe.

Please refer to our Returns Policy for full details.

8. Allergies & Sensitivities

While our products are thoughtfully formulated and comply with applicable cosmetic safety regulations, individual reactions can vary.

  • Always review the ingredient list before use.
  • Discontinue use if irritation occurs.
  • We cannot guarantee products will be suitable for all individuals.

9. Intellectual Property

All content on this website — including text, imagery, logos, and branding — is the property of Serene and may not be copied, reproduced, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.
  • Our total liability shall not exceed the purchase price of the product in question.

Nothing in these Terms limits your statutory consumer rights.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with site security or functionality
  • Reproduce or exploit any part of the website without permission

12. Privacy

Your personal data is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date.